Frequently Asked Questions
MT Afric is committed to delivering your orders safely and on time. Below is an overview of how our delivery process works.
Are MT Afric products original?
Yes. MT Afric supplies genuine, high-quality products sourced from trusted manufacturers. We understand that many customers worry about counterfeit/fake appliances in the market, which is why we focus on providing authentic products that meet quality and performance standards.
How long is the warranty on your products?
Most MT Afric products come with a warranty that covers manufacturing defects. The exact warranty period may vary depending on the product type. Warranty information will always be clearly stated on the product page or shared at the point of purchase.
Are your appliances safe to use with Nigeria’s power supply?
Yes. Our appliances are selected with local power conditions in mind. Many of our products are designed to handle voltage fluctuations and work well with stabilizers, inverters, and generators commonly used in Nigerian homes.
Do you offer installation for solar systems?
Yes. For solar systems and inverter setups, our team provides guidance and can connect you with the appropriate installation support to ensure the system is installed correctly and performs as expected.
Do you sell genuine spare parts and offer repairs?
Yes. We provide access to genuine spare parts and support for repairs when necessary. Our goal is to ensure that customers can continue using their appliances without needing to replace them unnecessarily.
How fast is delivery?
Delivery time depends on your location. Orders within major cities are typically delivered faster, while deliveries outside major cities may take slightly longer. Once an order is confirmed, our team will provide an estimated delivery timeline.
Can I inspect the product before buying?
Customers who purchase through our physical shops, partners or distributors may have the opportunity to see certain products in person. For online orders, we provide detailed product descriptions and images to help you make informed decisions.
Do you offer payment plans?
Payment options may vary depending on the product and purchase arrangement. Our team is available to discuss possible payment options for certain purchases, especially for higher-value products such as solar systems.
What if my product arrives damaged or faulty?
If a product arrives damaged or defective, please contact our support team immediately. We will guide you through the return or exchange process according to our return and warranty policy.
Can I become a reseller or distributor?
Yes. MT Afric is building a network of distributors and resellers across different locations. If you are interested in selling MT Afric products, you can apply through the distributor application page on this website.
Why should I choose MT Afric instead of other popular brands?
Many customers are familiar with well-known appliance brands and may feel more comfortable choosing them. At MT Afric, we understand that trust takes time to build. That is why our focus is on providing reliable products, honest service, and strong customer support.
Our appliances and solar solutions are selected with local conditions in mind, including power fluctuations and everyday cooking needs in African homes. We also provide guidance on how to use and maintain your products, along with access to genuine spare parts when needed.
MT Afric is committed to building long-term trust by delivering quality products and dependable service, so customers can buy with confidence.
Who can I contact if I need help choosing the right product?
If you are unsure about which appliance or solar system is right for your needs, our team is available to guide you.
You can reach us directly on WhatsApp at https://wa.me/2349071079919 or send an email to sales.mtafric@gmail.com. Our team will be happy to assist you with the information you need.
You can also request a consultation through the website if you would prefer a more detailed discussion about your needs.