Returns & Warranty Policy
At MT Afric, we are committed to providing quality products and dependable support. If you experience an issue with your purchase, our return and warranty policy explains the options available to you.
Returns
Customers may request a return if a product is damaged on arrival, defective, or if the wrong item was delivered.
To qualify for a return, the following conditions must be met:
- The request must be made within 7 days of receiving the product
- The item must be unused
- The product must be in its original packaging
- Proof of purchase (receipt or invoice) must be provided
Once the returned item is received and inspected, our team will confirm the next steps.
Exchanges
If a product is confirmed to be defective or incorrect, customers may request an exchange for the same product or another product of equal value if available.
Our goal is to ensure customers receive products that function properly and meet expectations.
Refunds
Where a return is approved, refunds may be processed after the item has been inspected and verified.
Refunds are typically completed within 7–14 business days, depending on the payment method used.
Refunds will be made to the original payment method whenever possible.
Warranty Coverage
Most MT Afric products come with a limited warranty that covers manufacturing defects. Warranty duration may vary depending on the product.
Warranty coverage typically includes:
- Manufacturing faults
- Product malfunction under normal use
Warranty coverage does not include damage caused by:
- Misuse or improper handling
- Power surges or electrical damage
- Accidental damage
- Unauthorized repairs
Customers should follow the product instructions to ensure proper use and longer product lifespan.
Genuine Spare Parts & Repairs
MT Afric provides access to genuine spare parts and support for product repairs when necessary. Our team can guide you on how to access repair support if a product develops a fault during the warranty period.
Non-Returnable Items
The following items may not qualify for returns:
- Products that have been used
- Items without original packaging
- Products without proof of purchase
- Clearance or final sale items
More Information
If you believe your product qualifies for a return, exchange, or warranty claim, please contact our support team.
WhatsApp: https://wa.me/2349071079919
Email: sales.mtafric@gmail.com
Our team will guide you through the process and provide the assistance you need.